Fair Billing

Plans are sold in minutes because minutes are readable, but the meter runs in seconds. A 61-second video draws 61 seconds from your pool — not a “2-minute credit”. There is no per-video minimum and no rounding beyond the second.

Only two things draw from the pool:

• Transcription — once, when a video is uploaded, for its duration.
• Each video export — for the duration of the video being burned.

Everything else is free of the meter: editing, previewing (unlimited, in real time), translating your subtitles, and downloading subtitle files (SRT, VTT, or styled .ass on paid plans).

If a transcription or export errors out on our side, its seconds go back into your pool automatically — no support ticket, no “credits are non-refundable” clause. You’ll simply see your balance recover.

Cancel an export while it’s still waiting in line and it costs nothing, too. Once a job is actually running on a GPU that compute is spent, so mid-flight cancellations keep their reservation — but a failure on our side always refunds, even mid-flight.

Your minutes are a monthly pool, not a bag of tokens with a fuse. Within your billing cycle they never expire. On your cycle date the pool refills to your plan’s total.

One honest limitation, stated here rather than discovered later: unused minutes don’t carry over between cycles yet. If your month ends at 400 of 400 unused, the new month starts at 400 — not 800.

When your pool runs out, Submatic pauses new work and tells you. You can wait for your reset date or upgrade. What we never do is quietly keep processing and bill you for the difference — there is no metered overage charge on any plan today, and if we ever add one it will be opt-in.

Subscriptions are self-serve, both directions. Cancelling takes two clicks from your account page — no email thread, no chat with a retention bot — and your plan stays active until the period you paid for ends.

• Annual plans: we email you about a week before the renewal charge, every year. A renewal should never be a surprise on a statement.
• Crypto payments: prepaid periods that never auto-renew. When the period lapses, the account simply returns to the free tier — there is nothing to remember to cancel.

Every video export draws its duration from the pool — including exporting the same project again after an edit. We’d rather state that plainly than hide it. In practice it matters less here than elsewhere: because the editor’s preview is drawn by the same engine that burns the file, you shouldn’t need test exports to see what you’ll get — the preview is the render.

If you ever feel a charge didn’t follow this page, write to hello@submatic.ai and a human (the founder, for now) will make it right. This page is part of the product; treat it as a promise, not marketing.

Ready to try it? Plans and included minutes are on the pricing section.